Refund policy

We offer a 7-day return policy. This means you have 7 calendar days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, and in the same condition as received
• The item must be in its original packaging
• Proof of purchase (receipt or order confirmation) is required

How to Initiate a Return

To start a return, please contact us within 7 days of receiving your item at EliteXIISales@gmail.com.
If your return is approved, you will receive instructions on how and where to send your item.

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect
• Shipping fees are non-refundable

Refunds

Once we receive and inspect your return:

• You will be notified of the approval or rejection of your refund
• Approved refunds will be processed back to the original payment method within 14 business days

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly.